Shipping & Returns
Returns Policy
You may return most new, unopened items within 45 days of delivery. Failure to comply with this will resort in no credit being issued.All returns must be authorized verbally or in writing and are subject to a Minimum 15% restocking charge & 25% for Special Orders.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
California Proposition 65 Warning
Proposition 65 is an initiative by the State of California to control toxic chemicals within the state through public awareness. In 2015, DiNP or diisononly phthalate, an additive used in the manufacture of plastics to make them soft and pliable, was added to the list of chemicals that could potentially cause cancer and/or birth defects or other reproductive harm. This chemical is a component of items #153010 and 153015 vinyl screen panels. The amount within these items is above the determined safe level for no risk. To read about Proposition 65 from the Office of Environmental Protection OEHHA division, please visit the following site: http://oehha.ca.gov/prop65/background/p65plain.html.